Privacy policy

Last Updated: 08/10/24

Introduction

The Maven Group ("we," "us," or "our") is committed to protecting and respecting your privacy. This privacy policy outlines how we collect, use, store, and protect your personal data when you visit our website or use our services. We comply with the General Data Protection Regulation (GDPR) and other applicable privacy regulations.

1. Data Controller

The Maven Group is the data controller for the information we collect from you. Our contact details are as follows:

The Maven Group

Little Caton, Ashburton, Newton Abbot, TQ137EU

Email: [email protected]

2. Information We Collect

We collect the following personal data:

Personal Identification Information: Names, emails, phone numbers, company name, company location.

Business Information: Services you’re interested in, company size in turnover (not specific).

Project Details: Preferred contact date, preferred contact method, and project-related information.

We do not collect any special categories of personal data.

3. How We Collect Your Data

Data is collected in the following ways:

Directly from You: When you fill out contact forms on our website, email us, or call us.

Cookies and Automated Technologies: We use cookies to enhance website performance, and we also use non-essential cookies for analytics, affiliate management, and integrations. You can view our full cookie policy at www.themavengroup.co.uk/cookie-policy.

4. Purpose of Data Collection

We collect and use your data for the following purposes:

To Provide Services: To deliver the back-office services you request from us.

To Manage Contracts: To manage and fulfill our contractual obligations with you.

To Improve Customer Service: To enhance your experience and respond to your needs effectively.

For Marketing Purposes: We may use your data for marketing, but we will always obtain your consent before sending any marketing communications.

5. Data Sharing

We do not share your data with third parties except when necessary to deliver our services. In these cases, we may share your data with business partners solely for the purpose of providing the services you’ve requested. Data shared in this way is subject to strict confidentiality and security obligations.

6. Data Retention

We will retain your data only as long as you have an active account with us or as long as you consent to receive marketing materials from us. After this period, your data will be securely deleted.

7. Your Rights Under GDPR

Under GDPR, you have the right to access, correct, delete, restrict, or object to the processing of your personal data. You can also request data portability and lodge a complaint with a supervisory authority. To exercise these rights, please contact us at [email protected]. We are committed to responding promptly to any such requests in accordance with GDPR.

8. Data Security

We take the security of your personal data seriously. All data is stored digitally on encrypted devices, and we use multi-factor authentication to ensure additional protection. Our security measures are regularly reviewed to maintain the highest standards of data protection.

9. Cookies

We use cookies to enhance your experience on our website. These include essential cookies for website functionality and non-essential cookies for analytics, affiliate management, and integrations. You can manage your cookie preferences or opt-out of non-essential cookies at any time through our cookie policy.

10. Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. You will be notified of any significant changes via our website, where you can also view the last updated date.

11. International Data Transfers

If we transfer your data outside of the UK, we ensure that appropriate safeguards are in place in accordance with GDPR requirements to protect your personal data.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at:

Email: [email protected]

Address: The Maven Group, Little Caton, Ashburton, Newton Abbot, TQ137EU